Support

If you have problems downloading, installing or using any of our products, please email us at support@systemagick.co.uk, and we will endeavour to respond to your query as quickly as possible.

When emailing us, please try to include as much information as possible, including:

• The product the problem relates to.
• The nature of the problem (e.g. crash, error message, bug, feature request etc).
• The text of any error message that is displayed (and if available, the text displayed under the 'Details...' section).
• Dotnet runtime framework version (you can find this out by going to Start -> Settings -> Control Panel -> Administrative Tools; there should be an item listed something like 'Microsoft .NET Framework x.x Wizards', where 'x.x' will be the Dotnet runtime framewrok version).
• Operating system (including service pack level, if possible; you can usually find this by right clicking the 'My Computer' icon, selecting 'Properties', and examining the 'General' tab).
• Amount of memory installed.
• Processor type (e.g. Pentium 4, Athlon etc) and speed.
• Free disk space.
• Any actions you have taken that you think may have caused the problem to become apparent.
• The browser and browser version you are using (particularly for download problems).
• Any other information that you think may be relevant.